Frequently Asked Questions

Everything you need to know about your QIDI Tech 3D printing experience.

What is the standard shipping time for QIDI Tech printers?

Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the proximity to our local warehouses in the US, EU, or UK.

Do QIDI Tech 3D printers come with a warranty?

Yes, all our 3D printers come with a standard 1-year warranty covering major components. We also provide lifetime technical support via our dedicated customer service team.

What is your return policy for open-box items?

We offer a 30-day return policy. If the machine is not defective and has been used, a restocking fee may apply. Please ensure all original packaging and accessories are included.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Affirm for installment-based purchasing.

Where can I find the latest firmware and slicing software?

You can download the latest version of QIDI Print slicer and printer firmware directly from the 'Software' section on our official website.

Do you ship filament and spare parts internationally?

Yes, we ship high-quality filaments and official replacement parts worldwide. Shipping costs and delivery times for accessories are calculated at checkout.